Refund policy

Return & Refund Policy

Last Updated: September 2026

At Persada Accessories, we want you to be satisfied with your purchase. We carefully inspect our products before dispatch. If you receive a damaged, defective, or incorrect item, please contact us so we can assist you.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and unworn.
  • The product is in its original condition.
  • Original packaging, tags, and included accessories are retained.
  • Proof of purchase or the original order details are available.

Products that do not meet these conditions may not be eligible for return.

2. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.
  • Clear photographs of the product.
  • Photographs of the packaging, where applicable.
  • A brief description of the issue.

After reviewing the request, we may offer an appropriate resolution, which may include a replacement or refund where applicable.

3. Non-Returnable Items

A return may not be accepted if the product:

  • Has been used or worn.
  • Has been damaged after delivery due to misuse.
  • Is missing its original packaging, tags, or accessories.
  • Shows signs of alteration or modification.
  • Is returned after the applicable return period.

4. Change of Mind

Returns requested simply because you changed your mind, selected the wrong item, or no longer want the product may be subject to our return conditions and applicable return shipping charges.

5. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If your refund is approved, it will be processed using an applicable available refund method. For Cash on Delivery (COD) orders, we may contact you to arrange an appropriate refund method.

Refund processing times may vary depending on the payment method or financial institution involved.

6. Return Shipping

If the return is due to a confirmed damaged, defective, or incorrect product, Persada Accessories may cover the applicable return shipping cost.

For returns due to customer preference or change of mind, the customer may be responsible for return shipping costs.

7. How to Request a Return

To request a return, please contact us at:

Email: hello@persadaaccessories.store

Please include your order number, name, reason for return, and relevant photographs or videos where applicable.

8. Inspection & Approval

All returned products are subject to inspection. A return or refund will only be approved if the product meets the applicable conditions described in this policy.

We reserve the right to decline a return or refund request that does not meet these requirements.

9. Contact Us

If you have any questions about our Return & Refund Policy, please contact:

Persada Accessories
Email: hello@persadaaccessories.store
Website: persadaaccessories.store

Thank you for choosing Persada Accessories. We appreciate your trust and value your satisfaction.